Long-running hospital presence in Mohaddipur, Gorakhpur.
Timoneer Hospital
Refund and Return Policy
This policy explains general refund and return-related guidance for website enquiries, appointments and hospital service communication.
Billing queries at receptionRefund process depends on caseKeep receipts and documents
Why Patients Choose Us
Timoneer Hospital care highlights at a glance
Eight main trust points shown as clear medical icons, so visitors can scan experience, emergency support, diagnostics and cashless help quickly.
Experience across OPD, admissions, procedures and follow-up care.
Doctor-led surgical consultation, planning and procedure support.
Gynaecology, maternity, infertility and women health consultation support.
PM-JAY, TPA and eligible insurance paperwork guidance.
Urgent call-first support with hospital coordination.
Lab-test support for OPD, admission and surgery planning.
Doctor-advised diagnostic support under one hospital flow.
Policy Details
Refund and Return Policy
These website policy pages are written for patient clarity and updated with the latest Timoneer Hospital service context from 25 May 2026.
Refund Policy Offered
Timoneer Hospital provides healthcare services, appointment support, diagnostics, procedures, pharmacy access and hospital billing support. Refunds, returns, replacements or no-refund decisions depend on the type of service or product, usage status, medical/legal requirements, billing status and hospital policy.
Online Payments
The current website pages are designed mainly for appointment enquiries. If no online payment is collected through the website, no website refund process applies. If online payment is introduced later, refund eligibility will be processed as per this policy, payment gateway rules and applicable law.
Policy TAT and Eligibility
Refund or correction requests for hospital billing should be raised within 7 days from the payment or bill date, unless a different period is required by law, insurer rules or written hospital confirmation. Requests may require the original bill, receipt, patient details and proof of payment.
Hospital Billing
Refunds related to deposits, admission, diagnostics, procedures, package changes or duplicate payments should be handled directly at the hospital billing desk. Approved refunds are subject to final bill adjustment, services already used, consumables, medicines, investigations and applicable deductions.
Mode and Time of Refund
Approved refunds are normally issued to the original payment mode where possible, or through bank transfer, cash, UPI or other mode approved by the hospital accounts team. Processing time may take 7 to 15 working days after verification and approval, depending on bank, payment gateway or insurer timelines.
Appointment Cancellation
Patients may request appointment change or cancellation by phone, WhatsApp or the contact page before the confirmed appointment time. Cancellation requests should be made as early as possible, preferably at least 24 hours before the scheduled appointment, so the team can guide the next available slot.
Medicines and Consumables
Medicines, injections, opened packs, sterile items, used consumables, refrigerated items and patient-specific products are generally not returnable or exchangeable. Any permitted return or replacement must follow hospital pharmacy rules, manufacturer conditions and legal requirements.
Insurance Cases
Cashless, TPA, Ayushman Bharat and insurance approvals are controlled by the insurer, TPA or government scheme authority. Refunds, shortfalls, deductions or rejections may depend on policy terms, approval status, final billing and documents submitted.
Cancellation Channels
Cancellation, refund or billing requests can be raised by calling +91 83539 52676, messaging on WhatsApp, visiting the hospital billing desk, or using the website contact page. The hospital may ask for verification before accepting or processing any request.
Need Help?
Speak to the hospital team
For appointment, billing, scheme or insurance questions, contact Timoneer Hospital directly.